Refund policy

Return & Refund Policy – PrimeAura

At PrimeAura, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Returns

 

 

We accept returns only for damaged, defective, or incorrect items.

 

To be eligible for a return:

• The item must be unused and in its original packaging
• You must contact us within 7 days of receiving your order
• Proof of purchase (order number) is required

We do not accept returns for:

• Change of mind
• Normal wear and tear
• Incorrect address provided by the customer

Refunds

 

 

 

Once your return request is approved:

 

• We will issue a refund or replacement, depending on the situation
• Refunds are processed back to the original payment method
• Processing time: 5–10 business days

Please note:

• Shipping fees are non-refundable
• Refunds may take additional time depending on your bank or payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos or videos of the issue
• We will arrange a replacement or refund at no extra cost

Late or Missing Refunds

If you haven’t received your refund:

 

1. Check your bank account again
2. Contact your bank or payment provider
3. If the issue persists, contact us at prime.primeaura@gmail.com

Exchanges

 

 

 

 

We only replace items if they are defective or damaged.

If you need an exchange, please contact us first.

Shipping Returns

If a return is approved:

• Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect)
• We recommend using a trackable shipping service

Contact Us

For any questions regarding returns or refunds, please contact us at:

📧 Prime.primeaura@gmail.com