Shipping policy

Shipping Policy – PrimeAura

At PrimeAura, we aim to deliver your orders as quickly and safely as possible. Please review our shipping policy below.

Shipping Destinations

We currently ship within South Africa.

Processing Time

Orders are processed within 1–3 business days
Orders are not processed on weekends or public holidays

Once your order is processed, you will receive a confirmation email.

Shipping Time

Estimated delivery time: 10–20 business days
Delivery times may vary due to customs clearance, courier delays, or high demand

Please note that delivery times are estimates and not guaranteed.

Shipping Costs

Free standard shipping on all orders
(or change to a flat rate if you decide otherwise)

Order Tracking

Tracking details will be sent via email once your order has been shipped
Please allow a few days for tracking information to update

Incorrect Address

PrimeAura is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer. Please ensure your shipping details are accurate at checkout.

Customs & Duties

In rare cases, customs duties or import fees may apply. These charges are the responsibility of the customer.

Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us at:

📧 prime.primeaura@gmail.com

We will assist you as soon as possible.

If you have any questions about shipping, please contact us at:

📧 prime.primeaura@gmail.com